hi there. My friend has lost her cell phone together with Telfort Sim only card. She is not in the Netherlands, this was asking what she can do to get a new sim card? What’s the process needed? Many thanks!
Beste antwoord door Alexandra - Telfort
Hi gladiatorspark, I'm sorry to hear that your friend lost her phone! Does she have a contract for her phone, or does she use it prepaid? If she has a contract, it's important she reaches out to us first. It doesn't matter if she asks her question here on our forum, or if she calls or starts a chat. That way, we can block her old simcard, so nobody else is able to use it.
The fastest way to get a new simcard is by visiting a Telfort store, but I can imagine that's not possible, since you told she's not in the Netherlands right now. We can send her a new one, when she contacts us. The new sim will be send to the address her mobile number is registered on.
Please let me know if you have any questions.