beantwoord

New password requirement

  • 23 november 2017
  • 2 reacties
  • 80 keer bekeken

Reputatie 1
Dear
I'm trying to set new password for my Telfort (Home). I put more than 10 characters with 1 capital letter, 1 special letter and 1 number at least, however I can not proceed further since "next one" button is grey out.. Please help me how to solve this issue.
icon

Beste antwoord door MKlettuce 28 november 2017, 21:43

Hi Wieger,
Thank you very much for your response.
I could change password, I was not aware that password should include 6 letters at least.
Now it works!
Bekijk reactie

2 reacties

Reputatie 1
Hi Wieger,
Thank you very much for your response.
I could change password, I was not aware that password should include 6 letters at least.
Now it works!
Reputatie 7
Badge +13
Hi MKlettuce, welcome! Thank you for opening a topic. I understand you can't reset your password for Mijn Telfort. I'm not sure why you can't change the password. There can be several reasons. Are the passwords in both fields the same? The easiest way to check this is by typing the password into Notepad and copying it into both fields. Another option is that the special character you used isn't supported. The # and ? are special characters that aren't supported for a password. Did you use one of them in the password?

Reageer