When I click on the "Thuis" tab I am asked to merge accounts but when I enter my number and password I'm then told "Je kunt alleen één Mobiel met één Thuis-account samenvoegen, niet twee Mobiel-accounts". I have no idea what's going on as I never tried to "merge" accounts before. All I want is to see my data but I'm just unable to see anything.
Beste antwoord door Alexandra - Telfort
Hi Pollo, it's a good thing you posted your question here on our forum, we'll gladly help you solve it, if you can't log in to Mijn Telfort.
Which contract(s) do you have with Telfort, and what do you want to view in Mijn Telfort? The message you get to see, tells you that you can only merge 1 mobile contract with one home contract, and not two mobile contracts, in Mijn Telfort. If you want to view your home package, you need to log in with the username that is linked to that contract.