sorry if I write in English.
I have a problem with my internet connection, namely packets are often dropped (ping -t google.com shows 12% average loss). This does not allow me to use internet for almost anything, work or fun. Also posting to this forum has been painful..
This morning I spoke with Telfort support and was told that the router reset is a safe operation, so I resetted the router (I did not have the former password) and tried to call again the support but...phone is not working anymore!
If i enable SIP I get a "line is in use" error on the cordless and the line makes quick consecutive beeps, sounding really anomalous.
I checked SIP configuration and I am missing the number there...what number shall I put in there?
I really need to sort this out...it's very annoying!
Meanwhile, I managed to run some diagnostics from the router (Prestige 2602HW-61) and found the possible cause of the issue:
noise margin upstream: 7 db
output power downstream: 22 db
attenuation upstream: 5 db
noise margin downstream: 31 db
output power upstream: 12 db
attenuation downstream: 13 db
Noise margin upstream and output power downstream are clearly bad in my opinion. Connection seem to work very well when restarting the router; no WAN settings have been modified after reset, so it's using the correct Telfort configuration.
Can somebody help me with the phone issue? Then maybe I can call support and sort this out with the operator...