Recently I moved to a new place.
Since I thought I would be able to have my own internet connection, I applied for Telford's Standard Internet.
Unfortunately, the connection of the person living downstairs and ,me, are shared and thus I ended up cancelling her KPN connection that included television.
Since the both of us were on Holliday and/or very busy, we didn't realise this until it was too late and now the KPN connection is gone, and there is also still no Telford internet.
The person living downstairs, has talked with KPN and they are going to reactivate her account.
So I would like to ask if you could cooperate and cancel my contract, without any costs.
I have never received the modem and never had an established connection.
Looking forward to hearing your reaction.
Beste antwoord door Stephen