beantwoord

Internet not working

  • 12 juni 2019
  • 4 reacties
  • 113 keer bekeken

Hello,

My internet is not working since last Friday. Its strange because I have been using it without any problems for over 10 months. I contacted the customer service for the first time and he said the problem is with my modem and sent in a new modem. However, attaching the new modem did not do the trick, and the internet is still not working. I contacted the customer service again and was told that they would raise a ticket to contact the technical staff. However, I have not heard anything after that?

Can you please let me know the status of my issue?

Thanks.

Nrupa
icon

Beste antwoord door Jasper - Telfort 18 juni 2019, 16:06

Hi @nborkar, I see the specialists concluded the connection has been restored. Does it work for you again?
Bekijk reactie

4 reacties

Reputatie 8
Badge +11
Hi @nborkar, I understand you want to know what's going on when you don't have a connection. The new modem didn't solve it, the ticket with the specialists is a logical next step. I don't know if I can see the current status, but I will look into it. To do so I do need some information from you. Can you add your postal code, house number and client number to your profilepage? If you post a reply after doing so, I'll know I can get to work.
hello jasper,

ive uploaded the details in my profile. Thanks.

looking forward to updates.
Reputatie 8
Badge +11
Thank you, I've found the ticket and I checked the status. At this point I don't see a concrete update, the specialists are still working on it. As soon as they know more, they'll contact you with the update. I'll also follow the ticket, so I can keep you posted when there is news.
Reputatie 8
Badge +11
Hi @nborkar, I see the specialists concluded the connection has been restored. Does it work for you again?

Reageer