beantwoord

Internet is extremly slow

  • 18 maart 2020
  • 20 reacties
  • 319 keer bekeken

Reputatie 1

Hi there,

Internet speed today is much lower then it should be. (It shoud be around 50Mbps)

 

 

I work from home and with this speed I am not able to work.

Could you help me with this to increase the speed ?

 

I look forward to your response.

 

Thanks in advance

 

Best regards

Kreso

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Beste antwoord door Babylonia 24 maart 2020, 22:17

In that case, a technician must be controlled by Telfort to fix it.

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20 reacties

Reputatie 8
Badge +12

You're welcome. :)

Reputatie 1

Hi Bart, the mechanic solved the issue and we have the internet again.

Thank you for the effort

Reputatie 8
Badge +12

I see the mechanic did his job. Everything works as it should. :)

If you still have any further questions, we like to hear from you agian.

Reputatie 1

Thank you for a response. I look forward to a call from a mechanic.

Regards

 

Reputatie 8
Badge +12

I have planned the mechanic for this afternoon between 1500-1700 hours. He will call you first to discuss te steps he will take because of corona. 

Reputatie 1

Good morning,

Thank you for the response, yes please we need a help!

When I could expect the technician from Telefort? 

Regards

Kresimir

Reputatie 8

In that case, a technician must be controlled by Telfort to fix it.

Reputatie 1

Hi, I did switch off /on Genexis fiber unit, reseted modem again but without change, still no internet...

Reputatie 8

Seems no internet services??
(Also the led at the Experia Box V8 is not burning for internet).
 Maybe could be established by power down and up again, as @Bart - Telfort is asking to do).

 

Reputatie 8
Badge +12

Have you also turned the power of the Genexis Fiber Unit off for at least two minutes? So not only a modem reset. Does that help?

Reputatie 1

Please check the photo of modem/router:

Thank you for the effort and help.

Regards

Reputatie 1

Hi,

I did try another LAN-port of the modem/router, switch off, reset modem/router...no change.

I do not have another cables, I'm writing this before going to shop to take a new one.

Please check the photos of NT box and modem:

 

 

Reputatie 8

Can you make a picture of the main NT fibre box (coming in fibre connection to your home).
Specially the status of burning led lights.

You wrote you “checked” the cables.
But did you also take another cable and exchange the orange one?
Also as for connection tot your PC. To be sure cables itself are not the problem.
Also you can try another LAN-port for checking the ports of the modem/router.

Reputatie 1

Hi Thanks for help, but it didn't help. I did unplug WAN cable and I did reset modem after 2min according given instructions, but we still don't have internet connection. 

Is there anything else what we can do ?

Records

Kreso 

Reputatie 8

Orange cable is WAN connection to the fibre NT-box.

Only switch off (and on again) modem is NOT enough.
Reset by the little hole by a bend paper-clip left of the power plug.

Reputatie 1

Hi Brat, I did switch off modem cause I beleive that would be enough.

I don't know which one is the fiber cable?

 

 

Reputatie 8
Badge +12

I checked your line. But I don't see the reset. Will you disconnect the fiber unit for at least 2 minutes. After that, will you reset your modem? Does that help?

Reputatie 1

Thank you for your response.

The speed of the internet until yesterday evening was ok, but today I do not have the internet at all.

I did reset the rmodem/outer, checked the cables, but without success.

I have added my zip code and house number in profile.

Could you help, please ?

Thank you

Reputatie 8
Badge +12

Hi @Kreso, welcome.

I totaly understand that speed is to slow to work without any problems. Did you measure the speed while using WiFi? If so could you follow the WiFi Check?  If not, did you follow up Babylonia's tips? Did the reset helped? 

If not, can you fill in your Forump profile with you zipcode + housenumber and the name on the contract. Please let me know if you did. 

Reputatie 8

Check your cables, and / or exchange the cable between main input and modem/router.

General reset of modem/router.

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