beantwoord

Ik kan de apparatuur niet terugsturen

  • 8 november 2016
  • 2 reacties
  • 675 keer bekeken

Hello!
So I have a contract for internet and Tv from Telfort. However, 2 months back I moved back to Germany. The girls that were supposed to move into my place after me were supposed to take over the contract. Now, they had a huge falling out with the landlord, so they will no be moving in. I have been waiting to cancel the contract because they wanted to have it and now I don't know what to do. I am aware, that if you cancel the contract you have to send back the router and stuff, but I have to way of getting into the house anymore, because I already handed off my keys and I am now living in Germany. My old landlord is really uncooperative as well and won't help with the issue. I really don't know what to do now. Is there a way of getting around sending them back, say for example paying a fine or something like that? I am really desperate and don't know what to do from here.

Thanks in advance!
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Beste antwoord door Michael 9 november 2016, 16:58


You can send devices to:

Antwoordnummer 10119
2400 VB Alphen aan den Rijn

Correction, it should be:

Telfort Retouren

Antwoordnummer 10119

2400 VB Alphen aan den Rijn


@Babylonia,

Super, thanks!
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2 reacties

Reputatie 8
If nobody in the house can send the devices, it is becoming difficult.

Devices can be send without postage (without stamps):
Still advisable to enclose a letter with customer number and your name etc.
Plus take care of the receipt that you get form the post office as an averment if things are not clear afterwards.

You can send devices to:

Antwoordnummer 10119
2400 VB Alphen aan den Rijn
Reputatie 8
Badge +2

You can send devices to:

Antwoordnummer 10119
2400 VB Alphen aan den Rijn

Correction, it should be:

Telfort Retouren

Antwoordnummer 10119

2400 VB Alphen aan den Rijn


@Babylonia,

Super, thanks!

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