Can I escalate this to someone ? no there is no such facility.
Can I terminate my contract and get another provider ? no that is not possible
Can I talk to monteur service ? no they will call you.
This is nightmare especially as my business depends on internet.
Beste antwoord door Bart - Telfort
I read you stil haven't any services. That's too bad. I totally understand. The mechanic says there has to be something done at the neighbours. Now you're waiting when that happens.
So what I did, I made a notification to the department Klantrelaties. My colleague will handle this situation and will contact you within a day. Will you let me know? Will you also let me know if the problems is solved?