I moved from one apartment to another about 15 days ago but Telfort is unable to send a monteur to get internet working. First one monteur arrived but discovered that something needs to be done at neighbours stairway. Thereafter, new appointment was made but no one showed up. I can every day and Telfort client service can only say that they cannot help and monteur service is separate one and they cannot do anything about it.
Can I escalate this to someone ? no there is no such facility.
Can I terminate my contract and get another provider ? no that is not possible
Can I talk to monteur service ? no they will call you.
This is nightmare especially as my business depends on internet.